• Strategy
• Solutions Design Process
• Vendor Services
• Job Analysis
• Curricula Design
• Development
• Evaluation and Measurement
• Benchmarking and Best Practices
• Training Program Management

Case Study:
Federated Department Stores

The Challenge

In 2002, Federated had a long-term training strategy in place, but it lacked a roadmap to articulate how the organization could best leverage learning technologies to advance key initiatives and promote peak performance among its key employee audiences: sales associates, managers, and merchants.  Lacking such a roadmap, Federated had limited success gaining funding to support key learning technology investments.

The Solution

Federated engaged Intrepid to develop an enterprise learning technology strategy for the organization.  Intrepid consultants interviewed business, training, and technology leaders at multiple levels across all FDS divisions, conducted store visits, and analyzed the current-state use learning technologies, as well as technical infrastructure within the company.  After careful analysis, Intrepid consultants recommended a detailed strategy for Federated focusing on top priorities to meet critical training needs of its primary audiences through high-impact learning technology investments. 

The Results

Federated has implemented several of Intrepid’s learning technology strategy recommendations. For example, following Intrepid’s advice, Federated has extended its use of virtual collaboration technology to facilitate the rollout of computer-based training to associates, train newly placed general managers, and conduct business skills training for merchants.